Customer Relations Manager

£20-£25k Annual salary plus benefits/bonuses.

Key responsibilities:

 

You will be accountable for the development of the full customer service experience, ensuring that customers receive the highest quality service.  Responsibilities include:

 

-Proactive management of customer expectations

-Order processing

-Input to marketing Strategy in conjunction with marketing Director

-Establish processes to drive continuous improvement

-Setting service objectives and targets

-Innovative thinking

-Problem solving

-Engagement of staff

 

Essential Experience/Skills:

 

-Good IT skills, VBA/Excel macro programming an advantage.

-The ability to understand customer needs and behaviours

-Must be self-motivated and enthuse others

-Excellent communication skills at all levels of organisations

– Chemistry background would be an advantage.

-Must be comfortable around dogs

 

As the ideal candidate, you will take pride in everything you do with quality of service being of the utmost importance to you.

 

This role is based in Newton, Cambridge but may involve some travel within UK, USA, France and EIRE

 

Typical office hours 9am to 5pm but flexible hours possible together with job share if suitable candidates can be found. In any job share salary would be split pro rata.